You have 60 days from the day your order arrives. Jars and bottles must be unopened, with the seal intact and in their original packaging.

Because these products go on skin. Once a jar is open we cannot guarantee it is safe for the next person and it cannot be resold. Every cosmetics brand works this way, for the same reason you would not want to receive a jar someone else had a hand in.

We cannot take it back. This is exactly what the discovery set is for: five travel sizes, worn on your own skin, for a fraction of a full jar. If a scent genuinely disappointed you, write to us anyway. We want to know which one and why.

Sets come back complete and sealed. The set price depends on the items being bought together, so a partial return would be refunded at individual prices, which usually leaves you worse off.

Yes, the same 60 day policy applies. You get back the amount you actually paid, not the original price.

Email us with the order number from the packing slip. Refunds go back to the payment method used for the purchase, so the money reaches whoever bought it.

You do, unless the item arrived damaged, faulty or incorrect. In those cases we cover everything.

We strongly recommend it. We cannot refund a parcel that never reaches us, and tracking protects you more than it protects us.

Get a quote from your local courier first. Returns come back to our United States warehouse, and international return postage on a couple of jars is rarely cheap. Send us the quote and we will tell you honestly whether it is worth it.

No. Delivery was already provided, so you get back the price of the returned products.

Please do not. Refused parcels take weeks to come back, often arrive damaged and sometimes do not arrive at all. Accept it and write to us.

Once your return arrives and we have checked it, the refund is processed within 5 to 10 business days, back to the payment method you used.

Banks usually take a few extra business days, sometimes a full statement cycle. If more than 10 business days have passed since our confirmation email, contact your bank first, then write to us.

We cannot refund import duties or taxes, because that money went to your government and not to us. Many countries let you reclaim it once goods are returned.

That one is on us. Email contact@restavelo.com within 48 hours of delivery with your order number and photos of the item and the outer packaging. We send a replacement or refund you in full, and you pay no shipping.

Butter softens in heat and firms up again as it cools. Put it somewhere cool for a few hours before deciding anything. If the texture is grainy or separated after that, send us a photo.

Write to us with your order number and a photo of the label. We send the right one and you keep or return the other, whichever we agree makes more sense.

Small batch-to-batch differences are normal in fragrance, especially with natural materials. A noticeable change is not. Send us the batch numbers from both and we will look into it.

Larger orders sometimes travel in more than one parcel. Check your tracking emails first, and if everything shows as delivered, send us your order number and a photo of what arrived.

Not directly. Return the sealed item following the steps above and place a new order for the scent you want.

Order the discovery set. It costs less than a full jar, it covers all five, and it is the only honest way to choose a fragrance you cannot smell through a screen.